Thank you for your interest in Warm and Woolly. Below you will find information about the ordering process. If you have any questions, please contact me directly at: firstname.lastname@example.org .
★ Production Time ★
Remember, handmade items take time to make. Please alow for 2 - 3 weeks time when planning your purchase.
Warm and Woolly does not offer rush production, but if you have a concern please contact me for current dispatch times.
★ Shipping ★
I choose the quickest most economical shipping method for each destination. All packages are sent out via Canada Post/USPS/Royal Mail.
★ Sales Tax ★
Ontario residents will be charged a 13% HST rate upon checkout.
★ Returns ★
At Warm and Woolly we value our customer relationships and will happily accept returns for a full refund. Please understand that you will have to pay for the return shipping of your items.
★ Custom Orders ★
Warm and Woolly does not offer custom services, however you can contact me to request availability of any item that is 'out of stock'.
I will only use your shipping and billing address, and contact information:
★ To communicate with you about your order
★ To fulfill your order
★ For legal reasons (like paying taxes)
Personal financial information is always respected and never kept.